11.27.2012

that's illegal....

hello loves & how are we today!? So I am wondering, what are your thoughts on customer service? Coming from Nordstrom we are taught customer service is EVERYTHING  so I expect to have good customer service when I am out. However, the other day at Starbucks was a different story ----> I was about the 3rd person in line. Only one person was behind me. Its the holiday weekend so everyone should assume its going to be busy. They only had 1 girl at the register & she was new. Which was mistake #1. Do not train new people during the busy times. 

There was a mom & daughter getting rang up & they were buying a ton of Starbucks stuff. The line started to get longer. There was 1 person making drinks & 1 person taking orders. Mistake #2. When you see the line starting to get long & stop moving, you need to stop taking drink orders & help on the register. That did not happen. So while this line was getting out of control.... (I understand when it's busy but trust me the line that started to form was getting bad)

The people at the register buying all the stuff were making things difficult for the new girl on the register by paying with different cards. The man in front of me was yelling about his sandwich being cold. People behind me were getting out of line & leaving even though their drink order was already taken. I could tell things were escalating. 

I know everyone who works at my local Starbucks. I mean, I go there enough it's bound to happen. So while all of this commotion was going on I called in the back for the assistant manager. I told him that this line was getting out of control & that someone had to come out & help on the registers. Seeing that I was right, he told the drink taker to get on registers & he helped with drinks. The line finally started to move & things got going. However, I thought it was bad business that I had to say something to a manager about what he needed to do to get this line going & calm all the angry customers. 


So after getting my stuff I left Starbucks, got in my car & closed the door when all of a sudden the mom from the Starbucks line who was buying all that stuff - comes up to my window, looks at me & does the 'you're crazy motion while mouthing you're nuts'.....then continues to get in front of my car so I can't drive anywhere. I was appalled. So I'm nuts because I spoke up & asked for more help but she's not nuts for waiting for me to leave Starbucks & come up to my window. It would be one thing if I actually said something to her & her daughter in Starbucks, but I didn't. I didn't even mention them. 


So of course I got out of the car & mouthed off a little, because the bitch would not move. It really was bizarre. Thankfully she finally moved & I drove off. But I couldn't believe what I had just encountered. Can you? Has anyone else dealt with this kind of behavior before?

TRUTH - via

okay so moving on from the craziness, today I have someone very special for you to meet! I have been a fan of her blog for awhile & I can really relate to a lot of things she writes about. She has a fun & sassy personality that just draws you in & makes you want to be friends with her. She loves to shop & loves fashion. Plus she has a super cool job & I like to think of her as Elle. Wondering what I'm talking about? Well without further ado meet






Hi ya’ll! Uber excited to be coming to you from Kelly’s blog today! I’m Lynn and I blog over at Illegally Blonde! I am a self-professed Elle Woods. I am a blonde, ex-beauty queen, turned litigation attorney. I live in Fort Worth, Texas and love my TCU Horned Frogs! I blog about life as a young associate who is balancing work, life and being a wife!

Kelly posed some great questions to me so without further ado:

If it was my last day on earth, I would max out my credit card on shoes and purses, and eat a bite of every flavor of cheesecake from The Cheesecake Factory!
 If I could have one super power it would be bionic hearing! I’d love to know what goes on beyond closed doors in this office.

 Hmm, one thing you don’t know about me…. I have my black belt in Karate!

So….. a good attorney knows two things: 

1. Where the closest Starbucks is

and

2. How to apply makeup in under 5 minutes! 


That’s why I’m offering you all a $25 Starbuck’s giftcard and $25 to Sephora!!! (I cannot live without either.)

Have a splendid day y’all and come check me out!
Is she not the coolest!? And I LOVE her answer to the last day on earth question. Its totally what I would do too - SHOP! Plus can you believe what she is giving away!? Two of my favorite things as well....she's a girl after my own heart. 


a Rafflecopter giveaway


annnnddddd see you tomorrow for Round 5 #TheMessyProject REVEAL!!!!!!!!!!!
Photobucket







Mama Said There Would Be Days Like This

55 comments:

Nikki said...

I'm on the phone with corporate for HH Gregg about horrible customer service and business practices right now!! Ugh people suck. and I'm asking for new rollerblades for working out in, and new makeup/clothes. I feel like I'm in a rut with both of those lately.

Helene said...

i am wanting some new boots!

TheTinyHeart said...

I reaaaally want a Rebecca Minkoff Mini MAC bag!

-Sharon
The Tiny Heart Starbucks + Ad Space Giveaway!

Sarah Kil said...

I'm wanting a new tote bag :)

New follower.
Sarah @ loveeesarah.blogspot.com

It's nice to meet you!

Julie said...

That sure was horrible service at that Starbucks but good for you for speaking up about it. Obviously, that woman was the one who was crazy. Waiting around outside for someone and then blocking in their vehicle? Yea, I'd classify that as crazy.


I want an iPad Mini and a Kitchenaid Stand Up Mixer.

Have a fabulous day, Kelly! :)

Julie
www.thisgalcooks.com

Michael Z said...

I'm asking for anything in patterns and new colors. And boots. You can never have enough pairs.

amber.m said...

I want a fancy camera bag!! And a kindle fire maybe!

Jill said...

I'm asking Santa for new Workout clothes and a ring :)

M. at Making Sense of Cents said...

I'm asking for a vacation! And I cannot believe that crazy lady.

Holly said...

I'm asking for clothes of course - work out clothes and oversized sweaters to curl up in all winter!!

justme5686 said...

I'm asking Santa for mini muffin tins!

Jennifer said...

LOVE this post, I did one similar the other day with a few different incidents I've had recently. I work in CS with a software company and am also appalled when I see this nonsense.

That mom sounds like a wack-a-doodle - lordie.

Michelle Nelson said...

Wow that is a crazy story about crazy people at Starbucks, I cannot handle it when people act rude like that!

Michelle Nelson said...

I'm asking santa for smart wool socks! I love those socks!

Courtney said...

Haha what a nutso lady! You were just making sure other people were getting helped too. I would have been totally weirded out if that lady had waited for me to leave to confront me, crazy!!

Stephanie said...

Fingers crossed Santa is bringing me a clarisonic mia!

Angela Joy Holmes said...

Hahah, reasons I love you kell, so glad you told her off in the end!
Sadly, I feel as though the crazy lines & bad customer service are only going to get worse as the Holidays approach :/
Whatever happened to Christmas Cheer right??

;)
XO!

Jenn @ Bliss to Bean said...

To be super gushy/cheesy, most of all I want my growing baby girl to be delivered healthy and happy!!
A new pair of Uggs and a purse would be wonderful as well. Priorities. :)

Kelsey Eaton said...

What an insane story! I can't believe she walked right up to your car!! Hahaha!

Mrs. H said...

I cannot believe that lady! She's the crazy one!

For Christmas I want a spa day!

Heather said...

I am asking santa for a pandora bracelet! :)

Dee Servance said...

Being in customer service is just rough because you're the face of the company so you're the one everybody gets mad at. There's been times where I've been abandoned and long lines form and my lazy assistant manager didn't want to do any work so other people had to come over and help me. Some people are just too oblivious to the needs of their store and it's a shame.

Chelsea Lennox said...

Can I just say that is REALLY friggen weird? Who does that? Why was it relevant to her? So odd.

Also, I wanted a new camera but I just bought one and am in the process of selling my other one..so I guess that doesn't really count haha. But I do always want clothes! Please santa?

Patti said...

I just want my adult children to be happy and healthy! lebl9077@bellsouth.net

Katie said...

a job? lol

A. said...

An ipad (to do my law school work on)

Niki Caron said...

OMG Kelly I love you! Ill go back and enter the giveaway in a sec but I just have to comment on the Starbucks thing - that lady is insane!!!! And your eCard made me laugh out loud.

Niki Caron said...

I asked Santa for photoshop but I'm not sure I'm going to get that one given the DSLR that I just got for my Bday! So I will settle for jewelry! And love... lol

I SO want to win this! This giveaway is SO me!!!!!

Lex said...

I'm asking Santa for a Clarisonic :) Super excited!

Laura said...

Whaaaaat? That's madness! Who even does what that lady did, and WHY you? Like you caused an issue?! People are whacky.

Karie @ The HoB said...

I am asking for a camera tote bag, a cute one!!

Whitney Elise said...

I am keeping my fingers crossed for an ipad mini!!!!! Hoping to unwrap it soo bad!

FierceandFashionable said...

What a frustrating experience at Starbucks w/that lady. Dang.

I'm asking Santa for a Michael Kors handbag-brown leather!!


xo Michelle

Fierce & Fashionable


Enter my Monogram Giveaway!

fierceandfashionable@gmail.com

Rima said...

i want a new kitchenaid mixer :)

wow that lady gotz to go. that's very rude of her.

Jennifer A said...

Im asking for some new clothes :)

Heather said...

I swear customer service is a lost art these days!

XO
Pearls & Paws

amyorvin said...

I am asking for a boston terrier puppy ;)

2dogs5catscrew@att.net

amyorvin said...

Following both blogs on GFC as Amy Orvin

2dogs5catscrew@att.net

Myranda Barnes said...

I would LOVE some new boots from Santa!

Janna Renee said...

Haha I told a manager that he needed to get help for our server (she had a whole floor of the restaurant to herself), and his reply was "What do you expect me to do about it?" I went straight home and emailed corporate. Got a nice little $50 GC out of it. I would have flipped on that lady, though. What a bitch.

Amber said...

A ticket to Blissdom! Or a new Kate Spade bag :)

Kirsten said...

I'm asking Santa for some new brown boots and a new purse.

Colleen said...

I've lost almost 250lbs and so I am asking Santa for gift cards so I can get a new wardrobe!

Treasure Tromp said...

I'm asking for a new nice tote bag

Mayette Villanueva said...

oh my goodness, what an experience!

FrugalFoodieMama said...

I would love a Kindle Fire HD, but it may not be in Santa's budget this year. ;P

Kate @ DCL said...

Definitely hoping for a double stroller! :)

Erin said...

Um that is crazy. That lady is crazy. what is wrong with people???!?

I'm asking Santa for gift cards to buy new books on my Nook! :) And new clothes too of course!

Elena said...

for a new laptop

Brittany Siemens said...

I would love a new sweater! I'm a weirdo but I love sweaters!

Elle Perez said...

I would love to have a KitchenAid mixer!

Chelsea Maxwell said...

I'm asking for a new wardrobe :)

Kasey said...

holllly shit! I would've let that dumb lady have an ear full had she stood in front of my car like that! I had a lady try to get crazy on me at TJ Maxx one time over a parking spot...let me just say I let her have it, I was not in the mood to deal with dumbass people that day lol

ANYWAYS, for Christmas I am just asking for giftcards to all my fave places :):)

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